It takes a lot more than the initial hoopla: My thoughts on Google+

by sanjay on July 9, 2011

Being in the space of Social Media, I have been asked time and again, what my feelings are, about Google+. Well, that does go to show the deep interest that this latest launch from Google, has generated. People are talking about it, many are trying it out.

Before expressing my opinion, I must emphasize that as a Social Media agency, even though we may be leaning towards Facebook at this time, we are not “married” to any platform, as such. In fact, we are platform-agnostic. A couple of years back, when our agency, Social Wavelength got started, we did include Orkut as part of our recommended strategies, for many of our clients. But as we saw Orkut declining, we stopped recommending it. We have recommended Quora in some cases, but not all. And so on. In short, we’d love to recommend the right platform and the right strategy, to our clients, and we have no permanent favorites!

Having said that, the early views on Google+ are that, it will not really challenge Facebook just yet. There are many reasons for this view:

1. It is a hard act to take on a 750 mn giant. If Facebook had started off thinking of getting past MySpace (at whatever size it was) or any other network, it would always have looked weak. Whether Google+ is even aimed at Facebook or not, people are thinking in that direction. And it will always come out a poor second, in that situation.

2. Because there isn’t enough compelling stuff happening there, not enough people will spend much time. And if much time is not spent by many people, it will not pick up traction. It’s that vicious circle. People will still spend time on Facebook, put their photos and videos, update their statuses, share fun stuff. That will make their friends stay there, and spend more time there. No serious migration happening.

3. I ask this often when I speak at seminars and conferences: Which is the second biggest auction site after ebay? Most times there is total silence. Even if there is one, who knows? Who cares? That’s the issue. If you become really big, and you keep doing great stuff, especially via technology (as ebay has done in its space), why DOES anyone need options? And everything’s a click away, so it’s not like “this store is closer to me, so I’ll go there, rather than the market leader”. Everything’s a click away. So ebay it is. And Facebook it is.

4. Facebook did not come with an objective to be on Orkut killer or a MySpace killer. It came with an idea of doing some great things for people connected to each other. And in doing that, they kept working on many, many good things that people wanted out of a network of this kind. And during all this time, Orkut and MySpace kind of stopped evolving. And suddenly we had people spending more time at Facebook because it was doing all the right things that they wanted, and in turn, stopped spending that time on MySpace or Orkut. And so the shift began, and Facebook kept growing. And growing. And growing..

5. Google+ on the other hand, seems to have picked the few specific features where it wants to look a little different from Facebook, and offer an apparent advantage. Those few features, or that little bit difference, does not an exodus create. So while it may cause a little intrigue, some trials, some debate, it is not enough to make any serious dent on Facebook. At least just yet.

6. This in fact, is my feedback often to entrepreneurs. For example, in recent days, I have seen 3 different models of recruitment portals. At the entrepreneur’s level, he knows exactly how he is being different from the current leaders. And usually it is about that one feature, or the few niceties. But I ask them, a) are these differences so apparent to the user, as he gives his 10 seconds spin to your site – are they immediately apparent, and b) once he recognizes those differences, are those significant enough for him, to make your site a habit? If the answers to either of the questions is “No”, then the site is not likely to go far. Same questions can be asked to Google+ at this point. And the answer, I am afraid, will be “no”!

7. In fact, there is another parallel I can draw with an online entrepreneur. So the entrepreneur starts a new online service. Something unique. Some new niche identified. And lets word out. One or the other way. And sure enough, there are many who rush in, to try the service. A few hundred, maybe a few thousand. Some of them are excited enough to leave flattering messages on email or on phone. All this tremendously excites entrepreneurs. They feel they are on to something. And they go head long into big investments, more features, etc. Too often though, they get it wrong. This is the classic case of crossing the chasm. There will always be the initial adopters. Some do it because they want to try new things. Some out of intrigue. Some because of peer pressure. But the true test is in longevity and sustained growth. Do people stick around? Is the growth rate exponentially growing? And the farther ahead a competitor is, the growth rate needs to sustain for that much long. In absence of that, it would be yet another interesting new thing that came, people tried, and nobody noticed when it became inconsequential.. Google+ stands this risk again. Whether Google itself takes these early numbers seriously or not, the many Google fans in the world have started doing so. I am afraid we are not even near the chasm just yet, forget about crossing it.

Few other interesting view on the subject:

Social Networking is a Zero Sum Game: Google+ Will Need to Figure Out What Problem It Solves

How are you my dear Google+ and what can you DO FOR ME???

Google Plus (Google+): The Painful Realization

Why Google+ Doesn’t Stand a Chance Against Facebook

Well, I am sure there are other opinions on this. I know there are few different ones within Social Wavelength too :)

So these are my opinions, and yet, I am happy to be proved wrong. Will be fun, either ways..

Share your thoughts and opinions in the comments below.. !

  • http://twitter.com/trakdeal TrakDeal

    I completely agree with you sir.. G+ doesn't seem to have much going on as of now. Even when they would add some features that bring it to par with FB, will they be strong enough to start a migration? maybe not…

    The only way i feel they can get some leverage over the FB is to start something on the lines of 'FB Pages' and link them to the websites, giving some connection to the Search ranking of those web pages that have a presence on G+…This might get the ball rolling for G+..

  • sanjaymehta

    Well, even with the suggestion you have, it can at best be a better SEO

    tool. For users to migrate, there need to be user-oriented very compelling

    features out there..

  • Bala

    Good article Sanjay – followed this from FB post in response to Subra’s…

    There are a lot of good points that you have raised, but I have some counter opinions on them.  I think I can hear you saying “opinions are like … and everybody has one :) ” – but just to keep the conversation healthy I plod on.

    I don’t think Google is expecting people to migrate from Facebook.  But Google realized quite a while back that it is missing the important “social network” aspect and hence had embarked on the Buzz and Wave efforts.

    Unlike Facebook, Google started from an engineering idea to gather, index, rank and present the ever growing web content through a simple search in blazing fast speeds.  Facebook started very differently from an idea of a web portal for an year book and making it dynamic to provide interactions.

    People loved Google for its radical simplicity totally different from the likes of Yahoo, AOL etc., at that time and for its ability to return more relevant results in much less time compared to the other search engines.  Facebook got adopted by people since they were able to connect to the folks they knew instantly and also because people took their tag line “What’s on your mind?” pretty seriously to literally live their lives out on the network with the people they thought mattered.

    So in essence, Google was purely about providing data and content to people while Facebook was about the human interaction.  Even today a lot of content of Facebook is the result of some serious copy-and-paste work after some “googling” around…

    So having realized the potential of the people interaction and having missed the “social interaction” piece (though Gmail was launched and people migrated from various other networks to Gmail), Google has been trying to launch something that will keep them in play in the social network space.  I think Google+ satisfies that angle where Buzz and Wave failed.

    I think both these networks are here to stay.  As time passes by Gmail might take a hit as people may start using Google+ as the main mode of communication and interaction and if Google plays it well to take advantage of its capability to implement “social search” and monetize it, they might get a big boost in activity on their network, but still my not wean people away from Facebook, which I don’t think is their goal!!!

  • vivek bhargava

    as i have said before, I disagree. the challenge out here is that the competitor already has a much larger number of people using it's services than the 750 million FB users, plus comes fully integrated in the google tool bar itself, I use google more often than FB, can't help myself click on it more often than I visit FB. 

    35 billion in Cash along with 5 billion of cash generation every year shall also help Google when competing with FB who has to ensure than it keeps up it's rapid growth to justify the USD 50 B / USD 80 B funding, investors generally have a less patience, not to mention Employees who options could easily go under water.

  • sanjaymehta

    Ahh.. Vivek, if only it was about money! Microsoft with all of its cash

    reserves, and not for lack of trying, has not managed to dent Google's hold

    in the search space, or related Internet space.

    It is not about money or how much R&D budget that one can have, and how many

    failed attempts one can afford to have.

    Facebook today, is a “social utility” and embraced by young and old alike.

    They are well entrenched and find more than enough value at Facebook!

  • sanjaymehta

    Hi Bala,

    Interesting points you make.

    Yes, indeed, the beginnings of Google and Facebook were very different.

    And that is exactly the bigger point that I make.

    IN THE USER'S LIFE, if something NEW has to displace Facebook, it is more

    likely to emerge from a completely new “need and focus”, and which provides

    that different and compelling value to the user. Not just a “feature more or

    a feature less” of the same thing.

    That Google+ and FB will survive together is fine. In which case, the role

    of Google+ will be to make your Google world (Gmail, search, and other

    aspects of Google that one may be using) a little more social. But with the

    current approach, it does not have the potential to be “your fundamental

    social network” or more accurately, your “social utility”, which is what

    Facebook has now become, for most of us!

  • http://twitter.com/Aniketh Aniketh Dsouza

    750 million people on Facebook is not that hard when Facebook itself claims its got 375 million active users only. It is always 750+ million profiles and we dont yet know how many are fake (Some people create more than 25 profiles just to win contests and the rest create profiles to gain following on pages) Here's the link to the stat http://www.facebook.com/press/... A typical evaluation would be to blind any profile with less than 100 friends. There will be people in this lot who are one time users and there will those who were created just to win contests. People become smarter to increase friend count as and when companies tries to eliminate a level of filtering at 15 friends for fake profiles. So the number is not very important. People if they find it useful to them will migrate. The hardest part now as you said is about sustainability. 

    Early Adopters in the Technology Innovation Curve are in it already (I was in it during its first beta invite which was then shut for 2 days). Surprisingly after G+ came in, I myself was on G+ daily. But then, my twitter and facebook were open all the while but a few days later to my surprise I did close both FB & G+ (Think I should call it information overload lol). On FB, all I could find is people changing pics, tagging friends in pics, playing apps and on G+ what I found is very similar to content usually shared on twitter rather than facebook (If you know what I mean – interesting shares) and everything seemed to be visual but quite cluttered. 

    Secondly,
    Although Google employees are being told to work to kill Facebook, its actually becoming another platform for users to spend time on. But in terms of conversations happening and the inability of G+ Users to play apps, it is attacking Twitter now rather than Facebook. Facebook exists well because of its Social Gamification ability which doesnt exist in G+ yet.

    With regards to Migration, people migrate when migrating options are made easier. This takes time. Facebook took 7 years to reach 750 million profiles. Im pretty sure G+ has already been working on it. Check this Facebook Migration tutorial for photos http://www.buzzingup.com/2011/...

  • sanjaymehta

    Aniketh,

    I agree on the numbers part. It is equally applicable to FB profiles as it

    is to Gmail accounts. So lets shave off a few across the board.

    Early tech adopters have had a whole bunch of tools to play with, and

    they've never really had a compelling need to only be on Facebook. They are

    a tiny niche in the population. So their experiments do not matter that

    much.

    I am not a tech geek for sure, but I am in the industry. And I am seriously

    stressed for time. So I have not gone back to Google+ after the first couple

    of days of trials. I have seen a lot of people follow me on Google+ and I

    see the red number on my Gmail screen. And almost always, I only see more

    followers and nothing else. Same thing had happened with Buzz. It is only a

    matter of time that I go completely blind on that number! Like I have done

    with Buzz.

    Migration is not just about tools. It is about a need. That you are not

    happy with the current. And you find the new to be very compelling. Both of

    those are not applicable here. As I said, it is not about the one feature

    here or the one feature there. It is about the package deal that each

    represents.

    To that extent, Facebook is not just a social network. It is a social

    utility. Where I post my blogs (“notes”), where I share my party photos,

    where I update my travel plans, where I have some interesting interactions

    with my friends, where I see my young nephew and niece's latest photos, etc.

    etc. And where others see the same about me. And that is what keeps me

    there. I rarely get any social game updates (except for our clients) and

    yet, I have to pop in at FB every now and then! That is the compelling need

    for FB.

    I don't see my parents migrating from FB. I don't see my cousins, my uncles

    and aunts, my old school pals, my ex-colleagues, my neighborhood pals, etc.

    doing that in a hurry. It took them a while to get to Facebook in the first

    place. Not because they had to migrate from somewhere else. They had to just

    get on to this new thing called a social network. I don't see them trying to

    get out, because they have all found immense benefit here. Every once in a

    while, when my mother discovers one more of her old friend or relative (whom

    otherwise, she might have never connected back to, in life!), is genuine

    happiness for her. Don't see that shifting soon.

    There is HUGE power in existing numbers. It keeps pulling in more. And that

    is where the challenge is, for anyone taking on Facebook.

    Your view that Google+ can be a challenge to Twitter – I don't know. And if

    so, that's fine. I don't just see it denting Facebook in any near future.

    If Facebook has to be impacted, it will be out of its own doing. When it

    stops evolving, when it relaxes. Like Orkut and MySpace did.

  • Rupinder Singh

    Hi Sanjay

    I replied to your post. On Google+ :-)

  • sanjaymehta

    Ok.. now I have to figure where to find it :-)

  • http://www.facebook.com/annkur Annkur P Agarwal

    Healthy discussion, the only only place where I differ a little is mention of wave. I might be picking a thin one here, but Wave aimed at making internet communications efficient. I still want a product like wave or its concept of hosted conversations to replace merge with emails. That aside, Google+ 

    As Sanjay mentions in reply to another comment, would at some point fulfill the goal of adding a social angle to SEO. Google sees the need for it and it's a big domain. 

    Apart from that, Google is making efforts to make Google+ a facebook replacement. It's living on hype for the moment, I am yet to go back to G+ after the first few days and I would wait for everyone around to have  G+ id before making the effort. I am lazy by all means and most consumers are. I am yet to import so many of my photos from Orkut, I just left them there when Facebook became more important, thats how the cockroach class of consumer lives, I am that, and G+ needs to attract them before they make a dent to Facebook.

  • sanjaymehta

    Agree, Annkur..

  • Ankit Agarwal

    Interesting discussion here and to a certain extent i seem to agree with the overall analysis except for a few points.

    1) The article seems to assume that Google+ was made as a Facebook alternative/killer. That might be a common perception and the features overlap but the 'No one cares for the second' argument seems a little flawed. In that case, the same can be applied to any darn business in the world. There is always place for multiple entities in a particular space and if Myspace, Orkut are anything to go by social platform/network is no exception. For one, threaded discussion/conversation is something that i seem to be enjoying on Google+. FB and Twitter both dont do a good job at it

    2) The ' There is not enough activity' on the platform argument is to a certain extent week. Google+ was launched like not even a month ago, and even then a lot of folks are still trying to get in. There will be a marginal learning curve like it is for every new platform. I am not sure if Facebook picked up activity the moment it launched but even then, it is too early to discount user adoption of Google+

    Another related note is the enterprise potential of Google+. Coupled with Google Apps accounts, Google+ could well become the no nonsense social networking platform for enterprises. I am not sure if Facebook can ever enter that space.

    My 2 cents :-)

  • sanjaymehta

    Ankit,

    To clarify the two points that you make:

    1. I am not saying there is no room for a second one ever. What I am saying

    is that unlike offline businesses, where a second and a third and perhaps a

    few more can survive due, amongst other reasons, to a geographical reach,

    the same is not true online. There has to be serious compelling advantage

    for a second one to even get a chance.

    2. And I agree that it is early days. But here's where there are two

    challenges for G+:

    a. On the one side, there are the early adopters, who are logging in for

    various reasons. When they do not see much action soon, they lose the

    interest. We are in a low-attention-span world, so one doesn't have time to

    wait for long to see “if something interesting happens”!

    b. Being a Google product, launched with fanfare, controlled by invitations,

    there is an unfortunate burden of expectation. Whether Google meant it to be

    a FB competition or not, the world has taken it upon themselves to give it

    that status. Under the circumstances, the expectations are high, and it G+

    doesn't measure up soon, there is immediate disappointment!

  • http://www.facebook.com/srinistuff Srinivas Kulkarni

    Okay lots of conversation going on here. :) I would like to say that I am one of the early adopters of G+… and yes, one of those within Social Wavelength, as Sanjay mentioned have different opinion on G+. And just like he said, even I'm not 'married' to any SNS, I like to explore and do my own analysis and disection. When it came, I was really impressed with a few things

    1. It's simplicity and combination of both FB & Twitter. (i.e. follower,following) Ideally in such a case, there is no need for brands as such to have an FB Page…2. How easily one can use it within Gmail and how easily you can view notifications, do your tasks without having to switch to multiple screens.
    3. They made the Circles as opposed to Lists in FB more prominent and used that on the front, rather than lists in FB which is way inside and not a lot of people know how and when and where they can stream their feed using lists. i.e. view newsfeed according to their lists. 
    4. The idea of sharing stuff within various circles. i.e. can share it with Friends or Work folks, so on and so forth…
    5. Segregation of your friends in various circles, very easy especially when you've created the circles… Actually if you look at it, it's not that difficult a task, Just hover your mouse on the Name in notifications or wherever you are and you can add him in any circle you want.
    6. The fact that you can pretty much do everything in this network, while being on gmail is a really good feature for those whose access of FB and Twitter at work is blocked… (Not us certainly :P )
    7. 

    But as and when I started using it, I've had a little difference of opinion on G+. First off, I'm not sure if they really made this to kill FB… but if they did, I think  they are not close to doing it… at least now… 

    1. I see a lot of my friends and many in my gmail and so on… be part of G+… But the only people sharing stuff or actively participating in what I share are the ones who are initial adopters or geeks or generally enthusiasts whom I obviously know from other networks, some I don't even know and they have gone in my 'I don't know' circle :P  
    2. Brands as such are just replicating the same stuff that they do on FB…. Why did they come on G+ if they will be talking to the same people about the same thing on FB but on a different platform… What's in here that is different?
    3. Besides people adding me on their circles there aren't any other notifications. Then I say to myself, okay it's cause it's the beginning and that is why but then I see, I have 550 friends whom I've added in my circles and 150 have added me at least to their circles…. Maybe there's an occasional reshare (+1) 
    4. In addition to this, I'm yet to try out the HangOut feature… which btw, came before Facebook Video Chat :P nonetheless both have the same offering and the idea of it is fine but since most of us and I include the non-geeks as well as lay people who don't know anything abut SNS or don't browse the internet as much… I know they know about Skype and use that especially if they have family abroad… But this is good as it makes the communication bridge shorter…. What I would be excited about if either FB or G+ offer, is this feature on mobiles…. 

    So all in all, G+ is still to evolve… But the real question is evolve into what? What's that one thing that's different so that I can stick to G+??? and keep coming back…That's my overall take… Cause honestly too much of SNS is too tiring to manage and especially when it comes to posting my travel photos ;)

  • sanjaymehta

    Srini,

    I am overwhelmed by the response.. thanks for taking the time to put this

    all in here. The thread gets richer.. :)

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