I have many good friends in the traditional advertising world. A few clients as well. And many prospects. And I have a lot of respect for their work. They are among the most creative folks I know in life.
So I want to assure that this post is not meant to be critical of them.
There is a perspective based on observation and experience, about how traditional advertising agencies are finding some aspects of Social Media to be challenging, and which is shared here.
As an opinion. And looking for other opinions, in fact!
Over the few months that we have been in business as a Social Media agency, we have pitched directly to clients as well as via advertising agencies. In doing so, we have had good experience interacting and working with both types of prospects.
Having seen this at close quarters, I observe few fundamental challenges, for advertising agencies to adapt to Social Media that easily:
1. There is a ‘campaign’ focus: Agencies have traditionally been involved in campaigns. Those that may demand a lot of hard work, high creativity, long hours, but which are finally one-off shots (whatever be the length of that one-off shot).
Social Media is not quite like that. Social Media is an ongoing process, something that needs to happen all day long, day-in-and-day-out. This is unfamiliar territory, in principal, for the agencies.
2. Intuitive and smart writing is required, need not be masterpieces: Agencies have the best creative talents, no doubt. Especially copywriters, who create that magic, with the use of few words that get on to billboards or on print ads or the script on the TV ad. They may work on several iterations before they get those 4 words right, but those 4 words then, are very right and work wonders in an advertisement.
Such excellent copywriting would work very well on social media. Except that it is unaffordable. And perhaps not required. Each tweet does not have to be the masterpiece copy that comes on ads. Each Facebook update does not have to be discussed and debated in a creative brainstorming session.
Social Media is about being ‘just right enough’ on the creative front, being more intuitive and natural, and being almost casual in your content. Whether it is on Facebook or on Twitter or other formats.
The extremely creative copywriter of the agency can do this, but her presence for each tweet or each FB update, will not be affordable then. And anything less might not do, or may not be available in the agency team!
3. There is huge effort in getting it right, and then getting it ‘out’. As mentioned earlier, agencies work hard to get the ad right, and for which long hours and very hard work is the norm. But it all culminates at the point, when the campaign is pushed out, after all the final approvals. And that’s it. After that the team can relax, as it is then, for the campaign to deliver. Or not.
In social media however, there is no one ‘out’. Social Media is about conversations. About dialogs. Once you put your message out, you will get responses. And you have to respond back. And it goes on. And each time, you need to put your best foot forward. And the ‘campaign’ does not really ‘end’ at all! This again is something to get used to, for agencies.
We have seen many a social media initiative of agencies falling into the ‘campaign’ slot. Most times, it also continues to be a ‘broadcast’ as against a conversation.
While we do not agree to it being called a ‘social media strategy’ then, we have ourselves worked with agencies on such initiatives. Considering at our end, that we are participating not in a true social media effort, but rather, in an advertising campaign, where a blog or a Facebook page or Twitter is serving as a media, and we are delivering the content for that advertisement.
This is really the type of Social Media involvement that we are seeing a lot of, from advertising agencies.
We hope that agencies get convinced about the “real” social media. The type which involves long term and ongoing engagement with your customers. The type that creates relationships and not just one-off branding or sale opportunities. Where the brand truly mingles with its customers, and becomes their very approachable friend.
Once agencies are convinced about this opportunity, and then they can convince their clients too, perhaps we can see a shift in the approach.
However it does appear to be a steep mountain to climb, from where we are at this time. There are a lot of old learnings to be given up, and new ones to be learned. And in that, amongst other things, the agency revenue models may also get challenged. And which is the biggest status quo that no one wants to disturb.
As long as the current situation prevails, agencies may keep doing advertising and using social media platforms as advertising media. While others, including agencies like ours, will strive to convince clients about an alternate approach. One which is the true social media.
Yes, I might have ruffled a few feathers here. And so I am open to be corrected.
Do you think agencies are changing faster than I give them credit for? Or is their current approach the right one anyway? Your opinions are welcome, in the comments below.