Comments on: Why India does not have a customer service attitude, and why Social Media will change that! http://blog.socialwavelength.com/2009/06/india-customer-service-attitude-social-media/ The Social Wavelength Blog Wed, 08 Feb 2012 12:31:00 +0000 hourly 1 http://wordpress.org/?v=3.0 By: qweqweq http://blog.socialwavelength.com/2009/06/india-customer-service-attitude-social-media/#comment-26 qweqweq Fri, 05 Mar 2010 08:58:10 +0000 http://blog.socialwavelength.com/?p=360#comment-26 <a href="http://www.163.com/" rel="nofollow">ugg boots</a> ugg boots

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]]> By: Something Called Social Media For Indian Brands And Companies - Social Media Marketing in India | Digital Media Marketing Strategies for India | Social Media Marketing Case Studies ,Strategies and Online Industry Reports http://blog.socialwavelength.com/2009/06/india-customer-service-attitude-social-media/#comment-24 Something Called Social Media For Indian Brands And Companies - Social Media Marketing in India | Digital Media Marketing Strategies for India | Social Media Marketing Case Studies ,Strategies and Online Industry Reports Fri, 05 Jun 2009 09:47:31 +0000 http://blog.socialwavelength.com/?p=360#comment-24 [...] Mehta has written a great post on “Why Customer Service In India Sucks and How Social Media Can Change It?”. Many of us are frustrated with the customer service attitude of brands because we already had [...] [...] Mehta has written a great post on “Why Customer Service In India Sucks and How Social Media Can Change It?”. Many of us are frustrated with the customer service attitude of brands because we already had [...]

]]> By: Tej Arora http://blog.socialwavelength.com/2009/06/india-customer-service-attitude-social-media/#comment-23 Tej Arora Tue, 02 Jun 2009 04:27:36 +0000 http://blog.socialwavelength.com/?p=360#comment-23 All you've written rings so true!. Good insights and just the right level of detail. Excellent article. Hopefully, it'll serve to persuade companies to take the first step in stopping the 'chalta hai' downward spiral. All you’ve written rings so true!. Good insights and just the right level of detail. Excellent article. Hopefully, it’ll serve to persuade companies to take the first step in stopping the ‘chalta hai’ downward spiral.

]]> By: Valuable Internet Information » Why India does not have a customer service attitude, and why … http://blog.socialwavelength.com/2009/06/india-customer-service-attitude-social-media/#comment-22 Valuable Internet Information » Why India does not have a customer service attitude, and why … Mon, 01 Jun 2009 17:26:28 +0000 http://blog.socialwavelength.com/?p=360#comment-22 [...] See the original post: Why India does not have a customer service attitude, and why … [...] [...] See the original post: Why India does not have a customer service attitude, and why … [...]

]]> By: mihir http://blog.socialwavelength.com/2009/06/india-customer-service-attitude-social-media/#comment-21 mihir Mon, 01 Jun 2009 16:35:52 +0000 http://blog.socialwavelength.com/?p=360#comment-21 Hi Mak, The tenet of ADB :) driving better customer service: Hope it happens more and more. It may be true in general that, in India, only a small percentage of people go online to make purchase decisions. However lets look at two examples: 1. *All* the people I know (from India and elsewhere) who have bought smartphones have gone online and read reviews/blogs (posted by other customers) pertaining the various models they were considering. Their decisions were largely based on those reviews. 2. Most people I know who bought/are buying cars, (we see a pattern: high engagement items) are doing a significant amount of research by reading experiences of people just like them. In both these specific cases (and there are many more) a varying (but considerable and non-ignorable) number of people are looking at Social Media sources while making purchase decisions. Hi Mak,
The tenet of ADB :) driving better customer service: Hope it happens more and more.

It may be true in general that, in India, only a small percentage of people go online to make purchase decisions. However lets look at two examples:

1. *All* the people I know (from India and elsewhere) who have bought smartphones have gone online and read reviews/blogs (posted by other customers) pertaining the various models they were considering. Their decisions were largely based on those reviews.
2. Most people I know who bought/are buying cars, (we see a pattern: high engagement items) are doing a significant amount of research by reading experiences of people just like them.

In both these specific cases (and there are many more) a varying (but considerable and non-ignorable) number of people are looking at Social Media sources while making purchase decisions.

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